You may cancel an order without charge at any time before the Store Partner has started preparing the product (a “Started Order”). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our Application. If the Partner Store confirms the order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order Account Credit. If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items, and if the driver has been despatched you will also be charged for delivery.