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Unfortunately, despite our, and our Partner’s best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).
The driver refuses to deliver the item to you due to (Age Restricted Products).
You have a legal right to receive goods that comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected unless we have reasonable cause to believe that the problem was caused after delivery.
Age-restricted products (including, without limitation, alcohol, tobacco, and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age-restricted product, you confirm that you are at least 18 years old or over. Kaymazon operates the Challenge 18 age verification policy whereby customers who look under aged 18 will be asked by the delivery driver to provide proof that they are aged 18 or over. The driver may refuse to deliver any age-restricted product to any person who does not look aged 18 unless they can provide valid photo ID proving that they are aged 18 or over. The Partner store and the delivery driver may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If delivery of any age-restricted product is refused, you will still be charged for the relevant Item and for delivery.
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