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Delivery policy

When you place an order you will have the choice to Scheduled the Delivery. You must, therefore, be available to accept delivery from within the time you chose for the Scheduled Delivery, we will call you the time when the Items are expected to be delivered; you must be available to accept delivery.

 Unfortunately, despite our, and our Partner’s best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).

You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):
You do not come to the door, did not pick up the phone when the driver contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the driver is unable to find a safe location to leave the products.

The driver refuses to deliver the item to you due to (Age Restricted Products).
You have a legal right to receive goods that comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected unless we have reasonable cause to believe that the problem was caused after delivery.

Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner store.

Age Restricted Products

Age-restricted products (including, without limitation, alcohol, tobacco, and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age-restricted product, you confirm that you are at least 18 years old or over. Kaymazon operates the Challenge 18 age verification policy whereby customers who look under aged 18 will be asked by the delivery driver to provide proof that they are aged 18 or over. The driver may refuse to deliver any age-restricted product to any person who does not look aged 18 unless they can provide valid photo ID proving that they are aged 18 or over. The Partner store and the delivery driver may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If delivery of any age-restricted product is refused, you will still be charged for the relevant Item and for delivery.

Cancellation

You may cancel an order without charge at any time before the Store Partner has started preparing the product (a “Started Order”). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our Application. If the Partner Store confirms the order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order Account Credit. If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items, and if the driver has been despatched you will also be charged for delivery.
Kaymazon and the Partner Store may notify you that an order has been canceled at any time. You will not be charged for any orders canceled by us or the Partner Store, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply a credit to your account to reflect the inconvenience caused.

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